About us

Core Values

Quest Management is founded and operates on three core values: Innovation, Integrity and Inspiration.

INNOVATIONmeans that we cultivate a customer centric culture, utilizing technology and the latest techniques to service and maintain our properties in style. We are at the leading edge of property management with a commitment to both our residents and employees. Our maintenance, leasing, retention activities, and customer service utilize innovative products, software, and techniques that rival even the largest property management companies in our industry. At the same time, we retain our small company attention to the individual and inclusiveness. We are passionate about our direction and our brand, and we are committed to remaining an innovative and strong player in the multifamily market.

Our INTEGRITY is something we are truly proud of. Quest employees are never simply a body who fill a position. At Quest we demand a high level of integrity regardless of position or title. When you join Quest, you become part of the Quest family. We view each of our employees as an ambassador of the company who showcase our core principles in all that they do. Without each employee, we could not do what we do every day.

We are able to be the company we are because we are INSPIRED by the people who run our organization. They demand excellence, and nurture growth. With a deep understanding and passion for the industry Quest leadership inspires the staff. That message comes through clearly to every employee at Quest, and that in turn inspires them to give their all and be their best.

The Quest family lives it's values every day. We strive to provide opportunities for our team and an environment where people are satisfied with their jobs, day-in and day-out. We are committed to providing an excellent product in the market and putting our residents first. Our company was founded and continues to thrive on these basic values. We consistently strive to make these values part of our everyday life.

Being innovative, maintaining the highest levels of integrity and staying inspired is a formula for success. Our residents are happier, our employees are satisfied, and company is healthy. We are proud of what we have created at Quest, and we look forward to continued growth as a company and as a family.

Onsite Operations

As operational demands are presented, this team works to maximize efficiency through seeking the most advantageous products, training, practices and structure. Extensive research, networking and acclimation is required in order to stay in tune with industry and resident demands as they continuously evolve.

 

Ivana Christman

President

Ivana Christman was the previous Chief Operating Officer at Quest Holdings, LLC an affiliate of Quest Management Group, LLC but in Q4 2019 she took over as President. Mrs. Christman has a Bachelor of Arts Degree in Political Science, Sociology and Communication from Indiana University and a Master of Business Administration with a focus in Applied Management from Indiana Wesleyan University.

She began her career in property management in 2005 and has since worked within various onsite and executive roles within a multitude of markets prior to joining Quest in 2013. At Quest, Mrs. Christman oversees daily operations regarding marketing, sales, budgeting, contractual negotiations, human resources and project planning & renovations. In addition, she oversees acquisition and disposition planning and execution. Mrs. Christman works directly with the Managing Principals on the long-term development and implementation of the company's future within property management.

 

Crystal Scholz

Director of Property Management

Crystal Scholz is the Director of Property Management at Quest Management Group, LLC. Mrs. Scholz has a Bachelor's Degree in Business Administration with a focus in Marketing from Towson University. She began her career in property management in 2007 and has since worked within various onsite roles within a multitude of markets prior to joining Quest in 2013. Crystal has extensive experience in all facets of operations and approaches all tasks with a tremendous sense of urgency. At Quest, Mrs. Scholz oversees daily operations with regard to marketing, sales, and financial management. She plays an integral part with the on-site team to maximize operational performance, maintain strong customer service and increase revenue within her portfolio.

 

Kubie Edelen

Regional Manager

Kubie Edelen-Davis Kubie Edelen-Davis joined Quest Management Group as a Regional Manager in December 2018. Mrs. Edelen-Davis has a Bachelor of Arts Degree in Criminal Justice with a concentration in Policy and Reform from California State University, San Bernardino. She has over 15 years of experience in property management and prior to joining Quest she was responsible for the overall business operation and financial management of 2,900 multifamily, commercial & retail units throughout the DC Metropolitan and Baltimore area.

At Quest, Mrs. Edelen-Davis oversees daily operations with regard to marketing, sales, financial management, human resources, project planning and capital improvements. She plays an integral part with the on-site team to maximize operational performance, maintain exceptional customer service and increase revenue within her portfolio.

 

Sarah Bedsaul

Recruiting & Training Manager

Sarah Bedsaul joined the Quest Management team as an Assistant Manager in 2015 but has been in the industry since 2012. Since that time, she has worked with various onsite and management roles within a multitude of markets prior to joining Quest. At Quest, Sarah oversees the recruiting of onsite team members, as well as their onboarding training and ongoing development. She plays an essential part with the on-site team to maximize operational performance, maintain outstanding customer service, while meeting financial objectives. Mrs. Bedsaul works directly with the President, Director of Property Management and HR Manager on getting the teams working to produce the highest financial success and customer satisfaction possible.

 

Diana Pollard

Human Resource Manager

Diana Pollard started in the Property Management Industry over 30 years ago. Before joining Quest Management Group, Diana managed multiple properties for Tristar Management Company. She joined the Quest Management Group team as a Community Manager in 2004. During her years with Quest Management Group, Diana supervised basic operations for multiple communities. In 2016, Diana transitioned into our corporate office as the Manager of our new Human Resources Department. Diana plays an integral part in our company's achievement and has been an asset to the company's growth and success since the day she joined the team.

 

Farrah Shackleford

Marketing & Promotions Manager

As Quest continued to grow in leaps and bounds, the need for a dedicated Marketing Manager arose. Farrah’s additional role was not only needed, but also an exciting change in the Quest culture.

With the new implementation of a Marketing Manager, Farrah has helped with the supervision of marketing resources and activities. She has facilitated in formulating and analyzing our customers base in which to target, defining what is Quests’ marketing matrix and advantages, as well as scrutinizing the competition in our market. • Farrah’s enthusiasm to the branding of Quest has grown from a small ripple in a pond to a wave in the ocean.

ASSET PRESERVATION AND ADMINISTRATION

Our asset management piece is simple: to never compromise the integrity of our buildings or communities. The asset preservation is a key piece to our overall operations, so we spend an exponential amount of time assessing community condition and planning for immediate and long term capital planning.

 

Steve Rosenbaum

Director of asset Management

Steve Rosenbaum is the Director of Asset Management at Quest Holdings, LLC, an affiliate of Quest Management Group, LLC. Steve is responsible for capital improvement projects and long-term strategy planning across all Quest Holdings, LLC properties, maximizing operational performance and value, and managing vendor relationships.

Prior to joining Quest Management Group, LLC and Quest Holdings, LLC, Steve held multiple roles in asset management, procurement, and resource planning.

 

Latoya Hawkins

Captial Projects Admininstrator

Latoya Hawkins began her college career at Howard University in Washington, D.C, where she studied political science and communications law. Ms. Hawkins completed her studies at University of Maryland College Park where she received a Bachelor’s of Arts Degree in Criminal Justice. In addition, Ms. Hawkins also has her Masters of Business Administration with a focus in management and human resources from Strayer University.

She began her career in property management in 2001 and left the industry to pursue a career in the real estate industry. In 2011 she returned to property management as a leasing agent and quickly advanced to the level of property manager after only 1 year. Since joining Quest in 2017 Latoya has been an on-site Assistant Community Manager and was promoted to Jr. Community Manager. Beginning in 2018 as the new Capital Projects Assistant, Latoya works directly with the Director of Asset Management assisting in all aspects of capital projects, planning, bidding, contract writing as well as establishing and maintaining business relationships with vendors.

 

Aryeh Pleeter

Renovation Manager

Aryeh Pleeter joined Quest Management Group as Renovations manager in September 2019. Mr. Pleeter has a Bachelor’s and Master’s degree of Talmudic law from Ner Israel Rabbinical College. He has 3 years of experience as a project manager in the multifamily industry, and prior to joining Quest was responsible for all capital expenditures of a 1,600-unit portfolio in the Baltimore-DC area. At Quest, Mr. Pleeter oversees daily operations regarding renovations and works as an assistant to the Director of Asset Management.

ACCOUNTING

As the stewards of company funds, Accounting plays an active role in cost saving and cash management, as well as investor relations. There is a strong emphasis on analysis, accountability and transparency. Accounting views its role as a partner with the operations, working to maximize control and enhance efficiency throughout operations.