South Pointe Apartments
Ratings & Reviews
Your Review
Resident Reviews
|Recommended: YesPretty Nice — The units are pretty decent sized, clean. The property staff is very nice.
response from property -Thank you so much for these great compliments. Our team works diligently to meet the needs of our residents. We are always a "walk" away from your unit. Stop by soon!
|Recommended: Yes. — .
We are so grateful for your review. The team strives to make all of our resident experiences 5 star!!!!
|Recommended: YesWasn't What I Thought, But It Could Be Worse Improvements Needed. — My previous apartment building caught on fire, and I started looking for another place to live. I have known about South Pointe for decades, and my sister used to live there several years ago. I was on a time crunch to move, so I applied for several apartment communities. I was qualified for quite a few, but I chose South Pointe first. When I first got my keys and went to view the apartment, it was extremely hot. I was like, okay. It wasn't too bad, until Everyone is letting their dogs use the bathroom ABSOLUTELY EVERYWHERE I am completely afraid to step anywhere, because several times people have stepped on dog feces and tracked in the apartment buildings. It's ridiculous I have yet to see any tenant take their dog out and have a bag to pick that crap up It's getting out of hand. Second week, I was coming home from work one Friday night, to a man who does not live in the complex in front of my building 2503 , screaming and yelling, and another guy restraining him. He was making threats, and I was worried. A young lady came outside telling the guy to chill out and calm down. Come to find out, it was her kid's father, and it was a totally messy domestic crash-out. Because the door doesn't catch and lock all the way, they pulled the building door completely together, and once I got in the house. I heard a loud boom, then another. This person punches the glass on the door not once but twice, shattering the glass. It's just unfortunate that there is trash and dog poop everywhere. There is a young man whom I have caught twice hanging in the hallway of my building at night. He does not live in the complex. I feel unsafe and uncomfortable coming home from work later in the evening, and this person is in the building. Yes, improvements need to be made.
Thank you for taking the time to share your experience with us. We’re very sorry to hear about the difficult circumstances surrounding your move and truly appreciate that you chose South Pointe during such a stressful time.
We’re concerned to hear about the issues you described regarding pet waste, building access, and the incident near your building. These concerns are taken very seriously. Our team is addressing the pet waste situation with residents and reviewing the building door to ensure it closes and locks properly.
We appreciate you bringing this to our attention and encourage you to reach out to the leasing office so we can speak with you directly and continue working toward improvements in the community.
|Recommended: YesMs. Takia was simply the very best. My application process was quick and efficient. If I could give her 6 or more stars, I most definitely would. Again, a HUGE thanks to Ms. Takia and keep up the good work.
Thank you for your review. Takia is amazing and we love her on the team! Quest Management is looking to many years of partnership with you as one of our valued residents.
|Recommended: YesGood Overall — The building is old and has issues to be expected with older buildings ie, kitchen appliances, AC unit, walls, carpet, etc. . However, the leasing staff are ON TOP of everything and have been incredibly responsive to my issues and concerns. The maintenance staff is quick to the scene usually comes to unit within a day or two, if not the same week they do a thorough job.
Thank you for your response, you are appreciated! Call us for anything that you need.
|Recommended: YesNa — na
Thanks a million for such a great review, we appreciate you!
|Recommended: YesNew To Me — This is my first place alone and I am impressed. I was treated with respect and dignity. I am glad I made the decision to move here. I appreciate the kindness of the staff.
You are appreciated very much, thanks for your feedback.
|Recommended: YesThank You Mr Earl — I just want to shout out Mr Earl.. my bathroom had a waterfall. Within 10 minutes Mr Earl was at my door. Couldn’t the job completed in the same night, but he was back Monday and kept me in the loop as to what was going on. I really appreciate him Double what yall paying him, truly a gem.
Marianne, , thank you for the great review! We’re so happy you loved your experience with Mr. Earl and his repair in your home. Please do not hesitate to reach out by using the Resident portal, email [email protected], or phone at (301) 894-3030 for any assistance. Until then, we’re here if you need anything. South Pointe Management
|Recommended: YesLove The Staff — Everything is great and big I luv it
Clarissa, Thank you so much for your positive review! We sincerely appreciate your residency and look forward to providing you with continued exceptional service! South Pointe Apartments
|Recommended: NoHorrible Habitat — Roach infested, water is not reliable either no hot water, significantly low water pressure not strong enough to flush the toilet , or no water at all. My lease is up in October I can’t wait to move.
Dear Christina, we are so sorry to hear about your less than favorable experience and appreciate the feedback. It is our priority to offer a well-maintained, comfortable apartment home and it appears that we have not met your expectations. Please reach out to us at your earliest convenience at [email protected] or at (410) 834-5558, as we would be happy to speak with you directly regarding the issues you are experiencing and discuss a prompt resolution. We truly value your feedback and hope to speak with you soon. Thank you, Quest Management Team
|Recommended: Yes. — .
Herbert, Thank you so much for your positive review! We sincerely appreciate your residency and look forward to providing you with continued exceptional service! South Pointe Apartments
|Recommended: NoLots Of Potential Here — I love my apartment, office staff and maintenance are really great Unfortunately people often spill and litter so the hallway and laundry room is always dirty, and the floors are filthy. People play loud music and have loud parties up until after 3am. Dog poop is often on the walkways and in grass. The laundry smells of urine and urine stains. Deliveries are undelivered packages missed because Amazon and other Non US postal delivery services cannot access buildings. Upgrade to door security and delivery access. Kids and teens loiter, smoke and play in the hallways and laundry rooms. Extremely Hot in unit. Radiator heat should not be on when it’s 60 degrees outside. I’m excited for change under new management. Thank you
Dear Angela, thank you for taking the time to give us your feedback. We are very sorry that you had a negative experience within the community. Our goal is to provide exceptional service and a positive experience to our residents. We would like to get more details about your experience so that we may better assist in resolving the concerns that you have outlined. Please contact at (410) 834-5558 or by email at [email protected] at your earliest convenience. Kubie Edelen-Davis, Director of Residential Management.
|Recommended: YesGrounds — I hope the New Management team will fix issues that have been going on in pass
Dear Domanique, we are so sorry to hear about your less than favorable experience and appreciate the feedback. It is our priority to offer a well-maintained, comfortable apartment home and it appears that your expectations have not been met. Please reach out to us at your earliest convenience at [email protected] or at (410) 834-5558, as we would be happy to speak with you directly regarding the issues you are experiencing and discuss a prompt resolution. We truly value your feedback and hope to speak with you soon. Thank you, South Pointe Management Team
|Recommended: NoThey Don’t Do Nothing — I’ve been living around Here for the last two years, it’s still a big hole behind my toilet in my bathroom. No one came and fixed it. Maintenance don’t do nothing they have a roach problem. For the last 3 weeks I’ve been calling for someone to take care of that problem no one have not came yet they smoke weed in the hallways. They put locks on the building door, but the tenants still put stuff in the door to leave it open I would not recommend no one to move in these
Dear Lavette, we truly apologize that you went for a longer than expected period without receiving service. In looking at your service request, I do not see any current and/or prior requests for any of the items you have listed in your review but maybe it got lost in the transition of management companies recently. Nonetheless, I have created a service request for each item you have listed and someone from our service team will be sure to follow up on Monday. We appreciate your feedback and if you would, please feel free to contact me to discuss your concerns in more detail. I can be reached at [email protected] or by phone at 410-834-5558. I hope that you have a good weekend and we will be sure to follow up with you promptly to address the concerns that you have been experiencing in your apartment home.
|Recommended: YesHvac System — Thank you all for the work that was completed in my home. Please make pet owners know to clean after their pets and keep them on the leash.
Quentin, thank you so much for your positive review! We sincerely appreciate your residency and look forward to providing you with continued exceptional service! We appreciate your feedback regarding the pets and we are working to address those concerns as we too have noticed this violation and agree that more residents need to adhere to our pet policies. South Pointe Apartments
Frequently Asked Questions
South Pointe Apartments has an overall rating of 4 out of 5 stars, based on 23 resident reviews.
According to the reviews shown, 73.9% of residents recommend South Pointe Apartments.
Residents rate the staff at South Pointe Apartments at 5 out of 5.
Residents rate maintenance at 4 out of 5.
Residents rate parking at 5 out of 5.