Arden Pointe Apartments
At Arden Pointe, we provide more than just a place to live—we offer a welcoming community designed for comfort and convenience. From the moment you arrive, you'll notice the attention to detail in our spacious, well-designed apartment homes and the thoughtfully maintained surroundings.
Ratings & Reviews
Your Review
Resident Reviews
|Recommended: YesFine, Needs Work — 72 hours in, and things are improving. Here was our move in experience
1 Traffic was bad, so I tried calling the leasing office to let them know we'd be coming closer to closing to pick up keys. I was met with an AI assistant that would not let me get in touch with a real person. When we arrived, leasing office staff were not particularly friendly. It took us 45m to get keys.
2 Parking is limited, with a majority of spots near our building reserved by residents that paid an additional premium. Move in was difficult, as other residents were not very understanding of us trying to unload as close to the door as possible we moved vehicles whenever we appeared to be blocking someone, and vacated the area as soon as a car was unloaded .
My partner is a fresh graduate still on his parents' insurance, and his vehicle is under their name. Despite the vehicle information being included on our application, and his last name matching his parents', he was refused a parking sticker for his vehicle because his name was not on the registration. This was not communicated to us as a requirement in advance. When getting home late, unreserved spots are so limited that we have to park in the far back, unlit corner of the complex.
3 We are working through issues with the unit. Firstly, the floorplan of our unit does not match what we were told - it's not mirrored, it's not an extra wall or two, it's a completely different layout. Secondly, there is an active roach infestation. Maintenance has been very responsive so far, but we have been unable to unpack in the kitchen due to extremely unsanitary, water damaged, roach dropping-covered cabinets. Washer dryer has rust, kitchen sink garbage disposal is covered in foul-smelling gunk, and bathroom sink is missing the drain stopper and a faucet handle cover. The unit is otherwise in very good condition, so once we work through this, we'll be fine.
4 Our leasing agent did not tell us the correct number for our mailbox. We went to resident services to get the correct number, and found our key still does not work for the mailbox. We have not heard back about being able to access our mail.
response from property -Casimir,
Thank you for taking the time to share such detailed feedback about your move-in experience. While we’re glad to hear that things have begun improving and that our maintenance team has been responsive, we’re sorry that your first few days in the community have included several frustrations.
We understand how important a smooth move-in is, and we appreciate you bringing your concerns regarding communication, parking, the condition and layout of your apartment, and mailbox access to our attention. Your feedback helps us identify areas where we can improve both our communication and the overall move-in experience for our residents.
Our team is committed to working through the remaining concerns with you so that you can get settled and fully enjoy your new home. Please continue to stay in touch with our management team regarding any outstanding items, particularly your mailbox access and apartment concerns, so we can ensure they are addressed as quickly as possible.
Thank you again for your patience and for giving us the opportunity to improve your experience. We hope the positive progress you’ve seen during your first 72 hours continues.
-The Team at Arden Pointe
|Recommended: YesSince being here for year so far, Staff been great to me especially Reina from showing me my apartment to getting my maintenance up to par. If you need someone to help you out, talk to Reina. She be professional, keep you updated, and always make sure you’re good on everything.
Jovell, Thank you so much for the 5-star review! We’re thrilled to hear that you’ve had such a positive experience with our team over the past year. We especially appreciate your kind words about Reina. It’s wonderful to know that she has been professional, communicative, and helpful from your apartment tour through your maintenance needs. We’ll be sure to share your recognition with her! Thank you for choosing to call our community home—we truly appreciate having you here! -The Team at Arden Pointe
|Recommended: YesGood Job — no complaints so far
Thank you, Roy, for your 4-star review! We're glad to hear everything has been going well so far. We appreciate your support and hope to earn that fifth star in the future. If there's ever anything we can do to make your experience even better, please don't hesitate to let us know! -The Team at Arden Pointe
|Recommended: NoIf you want to reside in a well maintained apartment, that has issues are fixed in a timely manner and the management company Quest Management communicates and follows-up, THIS IS NOT THE PLACE FOR YOU I have experienced a level of undescribable frustration trying to get things fixed in the apartment and please don't even think about moving from one unit to another. Save yourself the stress, it's not worth the time and inconvenience to live at Arden Pointe.
Latoya, we’re sorry to hear that your transfer experience has been frustrating. We understand how important it is to feel informed and confident during the moving process, especially when transferring to a new apartment home.
At Arden Pointe, we work hard to ensure every apartment is completed in a timely manner, while also making sure it meets the proper standards before residents are able to view or move into the home. Our goal is to ensure your new apartment is fully ready and in the best condition possible before it is shown.
We understand the inconvenience this may cause and appreciate your patience throughout the process. Your feedback regarding communication and follow-up is valuable, and we will continue working to improve the resident experience moving forward.
Please feel free to contact the office directly if you would like to discuss your transfer timeline or any remaining concerns further. We appreciate the opportunity to assist.
-Arden Pointe Management Team
|Recommended: YesGoing Good So Far Expect The Rude Introduction On First Night — Neighbors were being rude
Thank you for the 5 stars, Alfred—we really appreciate you choosing Arden Pointe Apartments! We’re sorry to hear about the issue with neighbors; that’s not the experience we want for our residents. Our team will keep an eye on things to help maintain a respectful community. Please don’t hesitate to reach out to the office if anything continues. We hope you continue enjoying your home here!
-Arden Pointe Management Team
|Recommended: YesParking — I really enjoy living in this complex—the community, amenities, and overall atmosphere are great. The only downside has been the parking situation. At times, some residents or guests park in reserved spots just to be closer to the building, which can be frustrating. I also wish there were more visitor parking spaces available. When friends and family come over, it would be much more convenient if they could park closer to the building instead of having to find spots farther away. Overall, it’s a wonderful place to live, but improving the parking situation would make it even better.
Hi Ashley,
Thank you so much for your kind words! We’re thrilled to hear that you’re enjoying the community, amenities, and overall atmosphere—your feedback truly means a lot to us.
We also appreciate you bringing up the parking concerns. We understand how frustrating it can be when reserved spaces are used improperly or when visitor parking is limited, especially when you’re hosting friends and family. Please know that we are actively monitoring parking and will continue looking for ways to improve the experience for our residents and their guests.
If you ever notice specific issues, don’t hesitate to reach out to our team—we’re always here to help. Thanks again for being part of our community!
-Arden Pointe Management
|Recommended: NoReview — When I first moved in I had several issues. From the roaches noise and marijuanna smell in the bldg. I also experience issues with my ac heat unit 2 twice. It was the roughest move id ever experienced but once I got in touch with management. The issues was resolved immediately. As of this review it has gotten a lot better and I must say Im enjoying the apartment.
Thank you, Latithia, for taking the time to share your experience. We sincerely apologize for the challenges you encountered during your move-in. That’s certainly not the first impression we aim to provide.
We truly appreciate you bringing these issues to our attention and are glad our team was able to respond quickly and resolve them. It means a lot to hear that things have improved and that you’re now enjoying your apartment.
Your feedback is incredibly valuable as it helps us continue to improve our community. Please don’t hesitate to reach out if there’s ever anything more we can do to make your experience even better.
-Arden Pointe Management
|Recommended: YesParking — Its really no where to park come home and have to park around the corner or on the other side of the property and I get home after 10 pm that's the only problem I have so far
Hi Felicia,
Thank you for sharing your feedback. We’re sorry to hear that parking has been frustrating, especially when you’re arriving home late in the evening. We understand how important convenient parking is and appreciate you bringing this to our attention.
Please feel free to reach out to the leasing office so we can learn more about your experience and discuss any available options or suggestions that may help. Your feedback helps us continue to improve our community.
Thank you for being a resident.
Arden Pointe Management
|Recommended: YesGreat Staff Peaceful Community — I’ve had a positive experience living here so far. The property and maintenance staff are responsive, professional, and genuinely helpful whenever issues come up. Maintenance requests are handled quickly, which makes a huge difference in feeling comfortable at home.
Hi Ashanti,
Thank you so much for your kind review! We’re glad to hear you’ve had a positive experience and that our team has been responsive and helpful.
We truly appreciate you being part of our community!
-Arden Pointe Management
|Recommended: YesIt's Decent With The Price — The only thing is some people with dogs do not clean up after themselves so it's dog waste all on the sidewalks
Hi Jamika,
Thank you for your 4-star review and for sharing your concern. We understand how frustrating it can be when pet owners do not clean up after their dogs.
Please know we do have policies in place and will continue reminding residents of their responsibility to keep the community clean. If you notice specific areas of concern, feel free to let us know.
We appreciate your feedback and your residency.
-Arden Pointe Management
|Recommended: NoThings Should Be Better — I'm a recent move in, my space is nice. The lack of snow removal, parking is horrible. The community needs more protocols, pet families just leaving trails of waste is totally gross 🤮.Ive had to summit three maintenance tickets in less than two weeks. Yes two were completed and I'm assuming do to weather my third is not completed yet. I'm hoping things will be better here.
Hi Shontale,
Thank you for taking the time to share your feedback, and welcome to the community. I’m glad to hear you’re enjoying your apartment home.
I’m sorry to hear about your concerns regarding snow removal, parking, and pet waste. We understand how frustrating those issues can be. Snow removal is weather-dependent, but we are continually working to improve response times and overall community upkeep. We also continue to reinforce pet policies and cleanliness expectations with residents.
Regarding your maintenance requests, we appreciate your patience — especially with the recent weather conditions. If your third ticket has not yet been addressed, please feel free to reach out to the office directly so we can provide a status update.
We truly value your residency and are committed to improving your experience here. Please don’t hesitate to contact us if you’d like to discuss anything further.
-Arden Pointe Management
|Recommended: YesMore Maintenance Estability — Very nice place but need more maintenance
Thank you, Hilda, for your review and for staying with us. We’re happy to hear you enjoyed the property. We truly value your feedback and would appreciate it if you could share any specific maintenance items you noticed, as it helps us make improvements.-Arden Pointe Management
|Recommended: YesNot Bad, But Could Be Better. — Outside of the apartment 14 there’s always dog poop everywhere. Which the owners don’t pick up and I know for a fact that people that live there don’t own any pets.
Maria, Thank you for bringing this to our attention. We apologize for the experience you had. Cleanliness in shared areas is important to us, and we take concerns like this seriously. We will follow up with our maintenance team to address the issue and ensure the area is properly cleaned and monitored. We appreciate your feedback, as it helps us improve. -Arden Pointe Management
|Recommended: YesHello. I have been a resident at Arden point for five months. I need to move from my current residence in a short span of time. The application process was a breeze. The leasing office was responsive and checked in frequently provide updates or just see I was still interested in leasing. Shout out to Mauricio He showed unit models for the floor plan I was interested in. I appreciate his responsiveness and whenever I had an issue or question they were resolved quickly. Ask for Mauricio if you are looking to lease at AP. I would also like to shout out Ms. Chantai. I appreciate how she is able to handle request from residents and how fairly I am treated. I was able to get a reserved parking right outside my unit, which seems hard because Arden Point has ample units. She is an absolute pleasure to work with and I recommend her for her hard work and selfless approach when it comes to residents. I admire how she can remember names of the residents. I appreciate them so much Thank you.
Thank you, Mr. Johnson, for your five-star review and for sharing your experience at Arden Pointe! We’re so glad to hear that your move-in process went smoothly and that our team was able to support you.
We truly appreciate your kind words about Mauricio and Chantai. They both take great pride in providing attentive and fair service, and your recognition means a lot to them. We’re happy to hear you’ve felt well taken care of and that your experience has been a positive one.
Thank you for being part of our community—we’re glad to have you at Arden Pointe!
|Recommended: YesI went on a tour with Reina and was very pleased with her level of knowledge Her Customer Service skills are very superior She made me feel like I knew her forever. I definitely recommend using her as your tour guide if possible great job Reina Overall, the apartments are very luxury highly recommend
Thank you so much for sharing this wonderful review. We’re delighted to hear that your tour with Reina was such a positive experience. Her professionalism, knowledge, and ability to make guests feel comfortable are qualities we’re very proud of, and we’ll be sure to share your kind words with her.
We’re also glad the apartments stood out to you. Your recommendation means a great deal to us. We appreciate you taking the time to leave this feedback and hope to welcome you again in the future.
-Arden Pointe Management Team
Frequently Asked Questions
Arden Pointe Apartments has an overall rating of 4 out of 5 stars, based on 43 resident reviews.
According to the reviews shown, 76.7% of residents recommend Arden Pointe Apartments.
Residents rate the staff at Arden Pointe Apartments at 4 out of 5.
Residents rate maintenance at 4 out of 5.
Residents rate parking at 4 out of 5.