Arden Pointe Apartments
At Arden Pointe, we provide more than just a place to live—we offer a welcoming community designed for comfort and convenience. From the moment you arrive, you'll notice the attention to detail in our spacious, well-designed apartment homes and the thoughtfully maintained surroundings.
Ratings & Reviews
Your Review
Resident Reviews
|Recommended: NoMaintenance — I have been complaining about mice and roaches since I moved in. They advised me that I was moving into a renovated unit and nothing was renovated. It’s wallpaper on the kitchen and bathroom floors that are coming up. All of this was mentioned on my move in check list and still have not been fixed. They closed out the ticket saying they fixed the issues but never did. In one of the bedrooms they just throw down a rug over old flooring and didn’t nail it down. It’s them forever to fix the simplest things. My washer smells like mold and dryer takes 2 hrs to dry the smallest load. The dishwasher has roaches coming out of and there’s a big hole behind it.
response from property -Hi Jesse, thank you for sharing your concerns. We’re sorry to hear about your frustration and understand how important it is to feel comfortable and confident in your home.
Our records indicate that following your review on Sunday, September 13, the related service requests were addressed and completed by a member of our team on Monday, September 14. We appreciate the opportunity to respond to these concerns and want to ensure that any outstanding issues receive the appropriate attention.
If you are still experiencing any of the concerns mentioned in your review as of today, please contact our team directly at [email protected] so we can review what remains and assist you further.
— Arden Pointe Management
|Recommended: YesMost Recent Bathroom Repairs. — Hello. I recently had work done on my bathroom. A pipe burst and caused a leak. On the day of the incident, I contacted the rental office. It was after hours, so they transferred me to the on-call facility workers. The maintenance worker, Silfrido was dispatched to my unit to check out the ceiling leak. Once he arrived, he cleaned up the water damage and maintained the area so the damage would not worsen. The next day, I spoke with Ms. Chantai W, one of the property liaisons who contacted the contractors to come in for repairs. She and I coordinated arrival times and provided updates on the ceiling repairs. Silfrido has repaired a previous unit on the property, so I am familiar with his expertise. He went as far as to contact the contractors who were on the property to ensure and remind them of the ceiling repairs I needed. I appreciate Silfrido and Chantai with everything and love my new ceiling. Thank you
Hi Roscoe, thank you so much for your wonderful 5-star review! We’re happy to hear that Silfrido and Chantai provided such attentive and responsive service throughout your bathroom ceiling repair. It’s great to know our team helped make the process as smooth as possible.
We’ll be sure to share your kind words with Silfrido and Chantai. They’ll be thrilled to know their efforts made such a positive impression.
Thank you for being a valued member of the Arden Pointe community!
-Arden Pointe Management
|Recommended: NoCustomer Service — I am a new resident here at Arden Pointe. My good friend, Jade, has been living here for a full year, and though she doesn't complain about much, there has been several complaints about the property, that needs to be addressed immediately For starters, the customer service with the Leasing Office, has to improve. For there are attitudes, egos, over talking, not fully listening to the tenants and there needs. For we actually live on property, not just work and make a paycheck. I have lived at another apartment complex, where they actually adapt to their tenants needs. Though I wish I was still a resident there, it was over priced, but honestly worth it. Another complaint I have, is just the past night Wednesday August 26th , someone took my parking spot, and when I addressed the person, they just stated This isn't my car , so when I contacted the towing company, no one answered. How do you really think that makes me feel as a tenant, paying a certain amount, to live and be comfortable. And don't get me started on the noise level with my tenants above me, which shows carelessness and inconsiderate to others around . Out of all this, I would like to speak to someone and get to the bottom of this. Sending me review emails text messages I feel is just a prompt for reviews, but no one is actually listening. Thank you
Hi Michael, thank you for taking the time to share your feedback. We’re sorry to hear that your experience at Arden Pointe has not fully met your expectations. We understand how important it is to feel heard, respected, and comfortable in the community you call home.
We appreciate having had the opportunity to discuss your concerns mentioned in your review, and we hope our conversation helped address them. Resident feedback is important to us, and we will continue to use it as an opportunity to improve the experience we provide.
If there is anything additional you would like to discuss or any concerns that remain unresolved, please don’t hesitate to contact our team directly at [email protected]. We’re happy to continue the conversation and assist however we can.
— Arden Pointe Management
|Recommended: NoCustomer Service — I am a new resident here at Arden Pointe. My good friend, Jade, has been living here for a full year, and though she doesn't complain about much, there has been several complaints about the property, that needs to be addressed immediately For starters, the customer service with the Leasing Office, has to improve. For there are attitudes, egos, over talking, not fully listening to the tenants and there needs. For we actually live on property, not just work and make a paycheck. I have lived at another apartment complex, where they actually adapt to their tenants needs. Though I wish I was still a resident there, it was over priced, but honestly worth it. Another complaint I have, is just the past night Wednesday August 26th , someone took my parking spot, and when I addressed the person, they just stated This isn't my car , so when I contacted the towing company, no one answered. How do you really think that makes me feel as a tenant, paying a certain amount, to live and be comfortable. And don't get me started on the noise level with my tenants above me, which shows carelessness and inconsiderate to others around . Out of all this, I would like to speak to someone and get to the bottom of this. Sending me review emails text messages I feel is just a prompt for reviews, but no one is actually listening. Thank you
Hi Michael, thank you for taking the time to share your feedback. We’re sorry to hear that your experience at Arden Pointe has not fully met your expectations. We understand how important it is to feel heard, respected, and comfortable in the community you call home.
We appreciate having had the opportunity to discuss your concerns mentioned in your review, and we hope our conversation helped address them. Resident feedback is important to us, and we will continue to use it as an opportunity to improve the experience we provide.
If there is anything additional you would like to discuss or any concerns that remain unresolved, please don’t hesitate to contact our team directly at [email protected]. We’re happy to continue the conversation and assist however we can.
— Arden Pointe Management
|Recommended: YesFine, Needs Work — 72 hours in, and things are improving. Here was our move in experience
1 Traffic was bad, so I tried calling the leasing office to let them know we'd be coming closer to closing to pick up keys. I was met with an AI assistant that would not let me get in touch with a real person. When we arrived, leasing office staff were not particularly friendly. It took us 45m to get keys.
2 Parking is limited, with a majority of spots near our building reserved by residents that paid an additional premium. Move in was difficult, as other residents were not very understanding of us trying to unload as close to the door as possible we moved vehicles whenever we appeared to be blocking someone, and vacated the area as soon as a car was unloaded .
My partner is a fresh graduate still on his parents' insurance, and his vehicle is under their name. Despite the vehicle information being included on our application, and his last name matching his parents', he was refused a parking sticker for his vehicle because his name was not on the registration. This was not communicated to us as a requirement in advance. When getting home late, unreserved spots are so limited that we have to park in the far back, unlit corner of the complex.
3 We are working through issues with the unit. Firstly, the floorplan of our unit does not match what we were told - it's not mirrored, it's not an extra wall or two, it's a completely different layout. Secondly, there is an active roach infestation. Maintenance has been very responsive so far, but we have been unable to unpack in the kitchen due to extremely unsanitary, water damaged, roach dropping-covered cabinets. Washer dryer has rust, kitchen sink garbage disposal is covered in foul-smelling gunk, and bathroom sink is missing the drain stopper and a faucet handle cover. The unit is otherwise in very good condition, so once we work through this, we'll be fine.
4 Our leasing agent did not tell us the correct number for our mailbox. We went to resident services to get the correct number, and found our key still does not work for the mailbox. We have not heard back about being able to access our mail.
Casimir,
Thank you for taking the time to share such detailed feedback about your move-in experience. While we’re glad to hear that things have begun improving and that our maintenance team has been responsive, we’re sorry that your first few days in the community have included several frustrations.
We understand how important a smooth move-in is, and we appreciate you bringing your concerns regarding communication, parking, the condition and layout of your apartment, and mailbox access to our attention. Your feedback helps us identify areas where we can improve both our communication and the overall move-in experience for our residents.
Our team is committed to working through the remaining concerns with you so that you can get settled and fully enjoy your new home. Please continue to stay in touch with our management team regarding any outstanding items, particularly your mailbox access and apartment concerns, so we can ensure they are addressed as quickly as possible.
Thank you again for your patience and for giving us the opportunity to improve your experience. We hope the positive progress you’ve seen during your first 72 hours continues.
-The Team at Arden Pointe
|Recommended: YesSince being here for year so far, Staff been great to me especially Reina from showing me my apartment to getting my maintenance up to par. If you need someone to help you out, talk to Reina. She be professional, keep you updated, and always make sure you’re good on everything.
Jovell, Thank you so much for the 5-star review! We’re thrilled to hear that you’ve had such a positive experience with our team over the past year. We especially appreciate your kind words about Reina. It’s wonderful to know that she has been professional, communicative, and helpful from your apartment tour through your maintenance needs. We’ll be sure to share your recognition with her! Thank you for choosing to call our community home—we truly appreciate having you here! -The Team at Arden Pointe
|Recommended: YesGood Job — no complaints so far
Thank you, Roy, for your 4-star review! We're glad to hear everything has been going well so far. We appreciate your support and hope to earn that fifth star in the future. If there's ever anything we can do to make your experience even better, please don't hesitate to let us know! -The Team at Arden Pointe
|Recommended: NoIf you want to reside in a well maintained apartment, that has issues are fixed in a timely manner and the management company Quest Management communicates and follows-up, THIS IS NOT THE PLACE FOR YOU I have experienced a level of undescribable frustration trying to get things fixed in the apartment and please don't even think about moving from one unit to another. Save yourself the stress, it's not worth the time and inconvenience to live at Arden Pointe.
Latoya, we’re sorry to hear that your transfer experience has been frustrating. We understand how important it is to feel informed and confident during the moving process, especially when transferring to a new apartment home.
At Arden Pointe, we work hard to ensure every apartment is completed in a timely manner, while also making sure it meets the proper standards before residents are able to view or move into the home. Our goal is to ensure your new apartment is fully ready and in the best condition possible before it is shown.
We understand the inconvenience this may cause and appreciate your patience throughout the process. Your feedback regarding communication and follow-up is valuable, and we will continue working to improve the resident experience moving forward.
Please feel free to contact the office directly if you would like to discuss your transfer timeline or any remaining concerns further. We appreciate the opportunity to assist.
-Arden Pointe Management Team
|Recommended: YesGoing Good So Far Expect The Rude Introduction On First Night — Neighbors were being rude
Thank you for the 5 stars, Alfred—we really appreciate you choosing Arden Pointe Apartments! We’re sorry to hear about the issue with neighbors; that’s not the experience we want for our residents. Our team will keep an eye on things to help maintain a respectful community. Please don’t hesitate to reach out to the office if anything continues. We hope you continue enjoying your home here!
-Arden Pointe Management Team
|Recommended: YesParking — I really enjoy living in this complex—the community, amenities, and overall atmosphere are great. The only downside has been the parking situation. At times, some residents or guests park in reserved spots just to be closer to the building, which can be frustrating. I also wish there were more visitor parking spaces available. When friends and family come over, it would be much more convenient if they could park closer to the building instead of having to find spots farther away. Overall, it’s a wonderful place to live, but improving the parking situation would make it even better.
Hi Ashley,
Thank you so much for your kind words! We’re thrilled to hear that you’re enjoying the community, amenities, and overall atmosphere—your feedback truly means a lot to us.
We also appreciate you bringing up the parking concerns. We understand how frustrating it can be when reserved spaces are used improperly or when visitor parking is limited, especially when you’re hosting friends and family. Please know that we are actively monitoring parking and will continue looking for ways to improve the experience for our residents and their guests.
If you ever notice specific issues, don’t hesitate to reach out to our team—we’re always here to help. Thanks again for being part of our community!
-Arden Pointe Management
|Recommended: NoReview — When I first moved in I had several issues. From the roaches noise and marijuanna smell in the bldg. I also experience issues with my ac heat unit 2 twice. It was the roughest move id ever experienced but once I got in touch with management. The issues was resolved immediately. As of this review it has gotten a lot better and I must say Im enjoying the apartment.
Thank you, Latithia, for taking the time to share your experience. We sincerely apologize for the challenges you encountered during your move-in. That’s certainly not the first impression we aim to provide.
We truly appreciate you bringing these issues to our attention and are glad our team was able to respond quickly and resolve them. It means a lot to hear that things have improved and that you’re now enjoying your apartment.
Your feedback is incredibly valuable as it helps us continue to improve our community. Please don’t hesitate to reach out if there’s ever anything more we can do to make your experience even better.
-Arden Pointe Management
|Recommended: YesParking — Its really no where to park come home and have to park around the corner or on the other side of the property and I get home after 10 pm that's the only problem I have so far
Hi Felicia,
Thank you for sharing your feedback. We’re sorry to hear that parking has been frustrating, especially when you’re arriving home late in the evening. We understand how important convenient parking is and appreciate you bringing this to our attention.
Please feel free to reach out to the leasing office so we can learn more about your experience and discuss any available options or suggestions that may help. Your feedback helps us continue to improve our community.
Thank you for being a resident.
Arden Pointe Management
|Recommended: YesGreat Staff Peaceful Community — I’ve had a positive experience living here so far. The property and maintenance staff are responsive, professional, and genuinely helpful whenever issues come up. Maintenance requests are handled quickly, which makes a huge difference in feeling comfortable at home.
Hi Ashanti,
Thank you so much for your kind review! We’re glad to hear you’ve had a positive experience and that our team has been responsive and helpful.
We truly appreciate you being part of our community!
-Arden Pointe Management
|Recommended: YesIt's Decent With The Price — The only thing is some people with dogs do not clean up after themselves so it's dog waste all on the sidewalks
Hi Jamika,
Thank you for your 4-star review and for sharing your concern. We understand how frustrating it can be when pet owners do not clean up after their dogs.
Please know we do have policies in place and will continue reminding residents of their responsibility to keep the community clean. If you notice specific areas of concern, feel free to let us know.
We appreciate your feedback and your residency.
-Arden Pointe Management
|Recommended: NoThings Should Be Better — I'm a recent move in, my space is nice. The lack of snow removal, parking is horrible. The community needs more protocols, pet families just leaving trails of waste is totally gross 🤮.Ive had to summit three maintenance tickets in less than two weeks. Yes two were completed and I'm assuming do to weather my third is not completed yet. I'm hoping things will be better here.
Hi Shontale,
Thank you for taking the time to share your feedback, and welcome to the community. I’m glad to hear you’re enjoying your apartment home.
I’m sorry to hear about your concerns regarding snow removal, parking, and pet waste. We understand how frustrating those issues can be. Snow removal is weather-dependent, but we are continually working to improve response times and overall community upkeep. We also continue to reinforce pet policies and cleanliness expectations with residents.
Regarding your maintenance requests, we appreciate your patience — especially with the recent weather conditions. If your third ticket has not yet been addressed, please feel free to reach out to the office directly so we can provide a status update.
We truly value your residency and are committed to improving your experience here. Please don’t hesitate to contact us if you’d like to discuss anything further.
-Arden Pointe Management
Frequently Asked Questions
Arden Pointe Apartments has an overall rating of 4 out of 5 stars, based on 47 resident reviews.
What percentage of residents recommend Arden Pointe Apartments?
According to the reviews shown, 72.3% of residents recommend Arden Pointe Apartments.
How do residents rate the staff at Arden Pointe Apartments?
Residents rate the staff at Arden Pointe Apartments at 4 out of 5.
How is maintenance rated by residents at Arden Pointe Apartments?
Residents rate maintenance at 4 out of 5.
How is parking rated by residents at Arden Pointe Apartments?
Residents rate parking at 4 out of 5.