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Arden Pointe Apartments

(240) 478-6169

At Arden Pointe, we provide more than just a place to live—we offer a welcoming community designed for comfort and convenience. From the moment you arrive, you'll notice the attention to detail in our spacious, well-designed apartment homes and the thoughtfully maintained surroundings.

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Ratings & Reviews

Overall Rating

4
(47 reviews)
72.3% of customers recommend this property

Rating Per Category

Parking
Noise
Grounds
Construction
Maintenance
Staff

Your Review

Resident Reviews

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submitted by Muhammad M. - |Recommended: YesNo Parking — My wife can not walk properly and i come at night from my work , there is no space or unmarked space in all the parking lot i am really pissed off i need a reservation parking whatever it costs i dont care you guys should really focus on solving this problem asap
response from property -Hi Muhammad, Thank you for sharing your concerns — we understand how important accessible parking is for you and your wife. We’re updating our parking policies and will begin offering reserved spaces for rent soon. Details will be sent to all residents by the end of the month, and we encourage you to apply once information is shared. — Arden Pointe Management
submitted by Diana M. - |Recommended: YesNa — Na
response from property -Hi Diana, Thank you so much for the 5-star review! We’re thrilled to hear you’re enjoying your experience at Arden Pointe. If there’s ever anything we can do to make your home even better, please reach out—we’re here to help. — Arden Pointe Management
submitted by Ryan M. - |Recommended: YesSo Far, So Great — Awesome so far Clean and great communication
response from property -Thank you so much, Ryan! We’re so glad you’re enjoying Arden Pointe so far, and we’ll keep working hard to maintain our clean community and great communication.
submitted by Steve O. - |Recommended: NoDisrespectful Maintenance Workers And Poor Housekeeping — On June 25, 2025, I sent a detailed maintenance request email and as of July 4, 2025, nothing has been completed. Too much of what we requested in our maintenance request email could qualify as making the apartment uninhabital. What's worse is that in my maintenance request email, I specifically requested that whenever maintenance workers plan to enter our apartment, they should notify us. Recently, someone from Arden Pointe maintenance disrepectfully entered our apartment while we were away, went under our kitchen sink, moved everything around and placed our personal property near the trash can. As we made a proper request to notify us before entering our apartment and keeping us updated in writing for maintenance matters relating to our apartment, the wrongful entry is disrespectful. Additionally, house keeping not doing the jobs. Additionally and our commons are, there has been a stain on the floor for over three months and there is no fire extinguisher. As far as the missing fire extinguisher is concerned, it could possibly be an OSHA violation.
response from property -Hi Steve, Thank you for taking the time to share your experience. We sincerely apologize for the frustration and concern this situation has caused. Your feedback is very important, and we take it seriously. We want to assure you that your maintenance request remains open and is still in process. We understand how important it is that these issues are resolved promptly and thoroughly, and we’re actively working toward that. Regarding your request for notification before entering your apartment: we’ve added a note to your account to call before entering, and we want to clarify that this request must be made each time a new maintenance ticket is submitted, so we can ensure it's properly flagged and honored. We’re also reviewing your concerns about property handling and housekeeping, and we are addressing them internally. We appreciate you bringing these matters to our attention. If you’d like to discuss this further, please don’t hesitate to reach out directly. We’re committed to making things right and improving your experience here at Arden Pointe. Sincerely, Arden Pointe Management Team
submitted by Leonte R. - |Recommended: YesGreat Service Very Respectful Customer Service — Maintenance is good and community administration is very educated with the tenants
response from property -Hi Leonte, Thank you so much for the 5-star review! We’re happy to hear that you’ve had a positive experience with our maintenance team and community staff. It means a lot to us that you feel supported and respected as a resident. We appreciate you being part of the Arden Pointe community — we’re always here if you need anything! Best regards, Arden Pointe Management Team
submitted by Aryc S. - |Recommended: YesArden Pointe Apartments Lol Good Times — Honestly, if they found a way to not have residents dying of heatstroke actually came to fix the a c units during the summer instead of just walking in people’s unit’s and CLAIMING they fixed a issue they clearly didn’t it’d be great. But considering my unit was literally 90 degrees plus the whole summer everytime I put in a request they caught attitudes with me like i wasn’t paying 300 for electricity attempting to get a c that clearly wasn’t working. A C does not work at all anything outside over 84 degrees
response from property -Hi Aryc, Thank you for sharing your experience — we’re genuinely sorry to hear about the issues you’ve had with your A/C and the frustration you’ve felt trying to get it resolved. We understand how serious and uncomfortable that situation is. Please know that new management took over on May 1, and addressing unresolved maintenance issues — especially critical ones like HVAC — is a top priority for us. We’re also working closely with our team and contractors to ensure that all service requests are handled thoroughly and respectfully. We’d like the opportunity to review your maintenance history and ensure this is fully resolved. If you’re open to it, please reach out to the office or email us directly — we want to make this right. Thank you again for your honest feedback and for being part of the Arden Pointe community. Sincerely, Arden Pointe Management Team
submitted by Jaden S. - |Recommended: YesGood Place Bad Neighborhood — Noise is the biggest problem
response from property -Hi Jaden, Thank you for your honest feedback. We’re sorry to hear that noise has been a concern — we understand how important a peaceful environment is to feeling at home. Please know that we’re working on ways to address resident concerns like this through updated policies and communication. If there are specific times or situations you’d like to share, we’d really appreciate the opportunity to look into it further. We value your experience here at Arden Pointe and are here to help however we can. Best regards, Arden Pointe Management Team
submitted by Loren F. - |Recommended: YesBeen Here Over A Week — Been here over a week now and I must say I’m very impressed with the maintenance response
response from property -Hi Loren, Thank you so much for the 5-star review! We’re thrilled to hear that your first week has been a great experience and that our maintenance team made a strong impression. Providing timely and reliable service is a top priority for us. We’re excited to have you as part of the Arden Pointe community — please don’t hesitate to reach out if you need anything! Best regards, Arden Pointe Management Team
submitted by Harold K. - |Recommended: No13300 Arden Way 7 — I do not know the new management....but the old management Mr Richie was great Kyonnie was great ...former employee Ms Pandora great Latino sister in the old office was great did not know her name. Sorry
response from property -Hi Harold, Thank you for your feedback and for recognizing the former team members who made a positive impact during your time here. It’s always great to hear that residents felt supported and cared for. We understand that change can take time, and while you may not know us yet, new management came on board as of May 1, and we’re committed to continuing the high level of service you’ve come to expect. We’d love the opportunity to get to know you and build that same level of trust. Please feel free to stop by the office anytime — we’re here and ready to help however we can. Best regards, Arden Pointe Management Team
submitted by Leslie M. - |Recommended: YesLa Atención Muy Buena — Me gusta mucho porqué hay mucha seguridad manteniendo bueno lo recomiendo
response from property -Hi Leslie, Thank you so much for the 5-star review! We’re so glad to hear that you feel secure here — that’s something we work hard to maintain. Your recommendation means a lot to us, and we’re happy to have you as part of the Arden Pointe community. If there’s ever anything you need, we’re just a call or visit away! Best regards, Arden Pointe Management Team
submitted by Donita G. - |Recommended: NoU Only Care About The Rent — We been here for 11 years. We are ready to move When we get enough money we leaving When we moved in we noticed water damage on the kitchen cabinets bathroom cabinets. We did have a new carpet only cleaned.Called ,emailed photos about maintenance issues and our request have been ignored for months. We have cracked walls, constantly leaking water from bathroom ceiling kitchen ceiling.Carpet never changed.U send pest control to our apartment and they only in there for seconds. U only care about the rent
response from property -Hi Donita, Thank you for sharing your experience. We’re truly sorry to hear about the ongoing issues you’ve faced — no resident should feel ignored, especially after such a long time in the community. Please know that new management took over on May 1, and we’re actively working to address longstanding concerns across the property. While we can’t change the past, we are committed to making things right moving forward. Your feedback is important, and we would appreciate the opportunity to speak with you directly and better understand what’s still outstanding. We want to restore your confidence in living here — if you’re open to it, please contact the office or stop by so we can help. Sincerely, Arden Pointe Management Team
submitted by Zakia D. - |Recommended: YesLove New Management — New management is definitely getting things done around here
response from property -Hi Zakia, Thank you so much for the 5 stars and the kind words! We're thrilled to hear that you're seeing the positive changes — our team is working hard to make a real difference at Arden Pointe. We truly appreciate your support and look forward to continuing to improve your experience here! Best regards, Arden Pointe Management Team
submitted by Unique S. - |Recommended: YesFair — I Personally Have No Issues Besides Maintenance Lack Of Urgency To Fix Things That Aren't Minor.
response from property -Hi Unique, Thank you for your honest feedback — we’re glad to hear that, overall, you haven’t had any major issues, and we appreciate you sharing your thoughts on maintenance. We understand how frustrating delays can be, especially when the issue isn’t minor. Please know we’re working on improving response times and prioritization to ensure maintenance concerns are handled more efficiently moving forward. Your input is important to us, and we’re committed to making meaningful improvements. If there’s anything still outstanding, don’t hesitate to reach out — we’re here to help. Best regards, Arden Pointe Management Team
submitted by Carol C. - |Recommended: NoSecurity — I would like to see camera in the parking lots. I would like much more done with the smoking marijuana smells in the apartments seeking into the hallways and other residents apartments. I would like to see the exterminator on a 3-6 month bases. I would like to see a deposit box for rental payments after hours.
response from property -Hi Carol, Thank you for sharing your feedback — we appreciate you taking the time to let us know how we can improve. We’re happy to share that we’ve recently added a rental payment drop box at the side door of the office for your after-hours convenience. We’re also working on updating our policies and procedures to better address resident concerns, including issues related to marijuana odors and pest control scheduling. Your input helps guide our efforts, and we’re committed to making ongoing improvements. If there’s anything more you’d like to discuss, we’re always here to listen. Thank you again, Arden Pointe Management Team
submitted by Karen W. - |Recommended: YesProperty — Need to have a drop box for rental payments and communicate when coming into apartment for maintenance issues
response from property -Hi Karen, Thank you for your feedback — we appreciate you taking the time to share your concerns. We’re glad to let you know that we’ve recently installed a rental payment drop box by the side door of the office for added convenience. We also understand how important clear communication is when it comes to maintenance, and we’re actively working to improve how and when we notify residents before entering their apartments. Your input is valuable as we continue to make Arden Pointe a better place to live. Please don’t hesitate to reach out if there’s anything more we can do. Best regards, Arden Pointe Management Team

The views and opinions expressed herein are solely those of the original authors and other contributors. These views do not reflect the views of Arden Pointe Apartments, its owners, managers, agents, employees or content providers. No representation or warranty, express or implied, is made or given by Arden Pointe Apartments, its owners, managers, agents, employees or content providers regarding safety, accuracy, completeness or suitability of the information or material expressed herein for any particular purpose

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Frequently Asked Questions

What is the overall resident rating for Arden Pointe Apartments?
Arden Pointe Apartments has an overall rating of 4 out of 5 stars, based on 47 resident reviews.